In this section3 sections
What patients look for on a clinic website
We studied the websites of Malaysia’s leading private hospitals and clinic groups before building our own hospital and clinic concepts. The same tasks came first everywhere: find a doctor, see the cost, book, and know where to go. The table shows each one and where we have built it.
Find the right doctor
- What the leading sites do
- Search by specialty, name, condition and language, with clinic days
- Where we have built it
- Lightwell: find a doctor
Book an appointment
- What the leading sites do
- A request the clinic confirms, shown as pending until it does
- Where we have built it
- Lightwell: a profile that books, Dewleaf: online booking
See the cost
- What the leading sites do
- Screening packages priced by age and sex; room rates and estimates
- Where we have built it
- Lightwell: health screening, cost estimates
International patients
- What the leading sites do
- Pages in Bahasa Indonesia, Chinese and other languages
- Where we have built it
- Lightwell: international centre in Bahasa Indonesia
Find the way
- What the leading sites do
- Directions, parking and where each clinic sits in the building
- Where we have built it
- Lightwell: floor plans with routes
Queues
- What the leading sites do
- A number on the phone and now-serving screens, with priority for those who need it
- Where we have built it
- Lightwell: your queue number, now serving screens, clinic queues
Ward visitors
- What the leading sites do
- Visits booked ahead, with passes checked at the front desk
- Where we have built it
- Lightwell: ward visitor passes, ward visitors desk
Consent and forms
- What the leading sites do
- Forms and consent completed before the visit
- Where we have built it
- Dewleaf: consent before treatment
Packages and deposits
- What the leading sites do
- Treatment packages paid ahead and used over visits
- Where we have built it
- Dewleaf: package wallet, deposit to hold the time
Staff side
- What the leading sites do
- An appointments desk and session publishing
- Where we have built it
- Lightwell: appointments desk, Dewleaf: front desk
| Need | What the leading sites do | Where we have built it |
|---|---|---|
| Find the right doctor | Search by specialty, name, condition and language, with clinic days | Lightwell: find a doctor |
| Book an appointment | A request the clinic confirms, shown as pending until it does | Lightwell: a profile that books, Dewleaf: online booking |
| See the cost | Screening packages priced by age and sex; room rates and estimates | Lightwell: health screening, cost estimates |
| International patients | Pages in Bahasa Indonesia, Chinese and other languages | Lightwell: international centre in Bahasa Indonesia |
| Find the way | Directions, parking and where each clinic sits in the building | Lightwell: floor plans with routes |
| Queues | A number on the phone and now-serving screens, with priority for those who need it | Lightwell: your queue number, now serving screens, clinic queues |
| Ward visitors | Visits booked ahead, with passes checked at the front desk | Lightwell: ward visitor passes, ward visitors desk |
| Consent and forms | Forms and consent completed before the visit | Dewleaf: consent before treatment |
| Packages and deposits | Treatment packages paid ahead and used over visits | Dewleaf: package wallet, deposit to hold the time |
| Staff side | An appointments desk and session publishing | Lightwell: appointments desk, Dewleaf: front desk |
Rules a healthcare website has to follow
Healthcare advertising in Malaysia, websites included, falls under the Medicine Advertisements Board guideline for healthcare facilities and services. The approved advertisement carries its approval number. Services may be described plainly, with no superlatives such as "the best" or "most advanced", no comparisons with other facilities, no patient testimonials and no before-and-after pictures. A facility may publish its charges, but may not discount doctors’ fees.
Doctor profiles follow the Malaysian Medical Council guideline on the dissemination of information by medical professionals: name, registration numbers, registrable qualifications, specialty and contact details, informative and without laudatory remarks. Pages in languages other than Bahasa Malaysia or English need a certified translation alongside. We build these rules into the pages and into the editing tools, so a new page cannot quietly break them.
The systems behind it
Most clinic projects combine a few of our building blocks: bookings and appointments, patient logins and portals, consent forms and document uploads, several branches in one system, cost estimators and pages in other languages. Each page shows where we have built it and what it costs to add.