In this section2 sections
What shoppers and retail teams need
We studied Malaysian and Singapore tea brands, international brands known for subscriptions and gifting, and the subscription, review, reminder and courier tools behind them before building Highcloud Tea. The table shows each need and where we have built it.
Finding products
- What the leading stores do
- Shop by category, type or need, with filters and search
- Where we have built it
- Highcloud Tea: shop by type, caffeine and time of day, Ninefold: product finder
Product pages
- What the leading stores do
- Sizes with unit prices, photo reviews and what goes with it
- Where we have built it
- Highcloud Tea: a dossier for every tea
Refills and subscriptions
- What the leading stores do
- Refill packs, subscribe and save, a plan the shopper can change
- Where we have built it
- Highcloud Tea: tea planner and subscription
Paying
- What the leading stores do
- FPX, DuitNow, cards, e-wallets and instalments
- Where we have built it
- Highcloud Tea: Malaysian payments, Aruva: checkout in ringgit
After the order
- What the leading stores do
- A receipt with tax, tracking and returns
- Where we have built it
- Highcloud Tea: tracking and a receipt with tax by code
Bringing shoppers back
- What the leading stores do
- Cart and back-in-stock reminders, rewards and gift cards
- Where we have built it
- Highcloud Tea: reminders, rewards
Selling to companies
- What the leading stores do
- Corporate gifts with a quotation and an e-invoice
- Where we have built it
- Highcloud Tea: corporate gifts quoted at once
Packing and couriers
- What the leading stores do
- Orders by courier cut-off, labels and hand-over
- Where we have built it
- Highcloud Tea: packing by courier, Aruva: fulfilment centre
Channels
- What the leading stores do
- The same stock on the store and the marketplaces
- Where we have built it
- Highcloud Tea: one stock count, four channels, owner overview
Where to buy
- What the leading stores do
- Stockists for shoppers who buy in shops
- Where we have built it
- Ninefold: where to buy
Trade-ins and buying back
- What the leading stores do
- An instant range, then an inspected offer the seller signs
- Where we have built it
- Crownwheel: sell, trade in or consign
Proof of what is sold
- What the leading stores do
- A condition report with every mark listed before the sale
- Where we have built it
- Crownwheel: authentication and condition report
| Need | What the leading stores do | Where we have built it |
|---|---|---|
| Finding products | Shop by category, type or need, with filters and search | Highcloud Tea: shop by type, caffeine and time of day, Ninefold: product finder |
| Product pages | Sizes with unit prices, photo reviews and what goes with it | Highcloud Tea: a dossier for every tea |
| Refills and subscriptions | Refill packs, subscribe and save, a plan the shopper can change | Highcloud Tea: tea planner and subscription |
| Paying | FPX, DuitNow, cards, e-wallets and instalments | Highcloud Tea: Malaysian payments, Aruva: checkout in ringgit |
| After the order | A receipt with tax, tracking and returns | Highcloud Tea: tracking and a receipt with tax by code |
| Bringing shoppers back | Cart and back-in-stock reminders, rewards and gift cards | Highcloud Tea: reminders, rewards |
| Selling to companies | Corporate gifts with a quotation and an e-invoice | Highcloud Tea: corporate gifts quoted at once |
| Packing and couriers | Orders by courier cut-off, labels and hand-over | Highcloud Tea: packing by courier, Aruva: fulfilment centre |
| Channels | The same stock on the store and the marketplaces | Highcloud Tea: one stock count, four channels, owner overview |
| Where to buy | Stockists for shoppers who buy in shops | Ninefold: where to buy |
| Trade-ins and buying back | An instant range, then an inspected offer the seller signs | Crownwheel: sell, trade in or consign |
| Proof of what is sold | A condition report with every mark listed before the sale | Crownwheel: authentication and condition report |
Rules an online store has to follow
The 2024 e-commerce regulations require the seller’s details, the full price with delivery and taxes, the ways to pay, the terms and the delivery time before the shopper pays, in Bahasa Melayu as well as any other language, and an acknowledgement of every order. Marketing messages, including cart reminders, need the shopper’s consent under the Personal Data Protection Act, and stop when they ask.
Food and drink need their label particulars in Bahasa Malaysia, and the Food Regulations 1985 bar words such as “health” or “tonic” and any claim to prevent or treat a disease; cosmetics may not claim to treat disease either. Nothing may be called halal without JAKIM certification, so Highcloud Tea holds back reviews and campaign copy with such claims for checking. Sales tax depends on the goods: tea is exempt while herbal infusions carry 5%, so one receipt can carry several codes. Shops that buy and resell second-hand goods in Peninsular Malaysia need a dealer’s licence, must keep books of what they buy and sell, and may not deal between 7 pm and 7 am, which Crownwheel builds into its bookings and handovers. Brands below RM 3 million a year are not required to issue e-invoices. The building blocks are on our feature pages: online payments, store growth tools, connections to couriers and marketplaces, subscription commerce and WhatsApp reminders.