Core systems
Help centres and support requests
Help customers find answers, and track every request until it is solved.
From RM 2,500All add-on prices
What it is
A searchable help centre, a support form that gives every request a reference number, and a staff help desk where your team assigns, answers and closes each one on time.
How we build it
What makes ours work
Answer before the request
Most questions repeat. A help centre organised by task, with search, answers them before anyone writes in. Equator’s help centre works this way.
Every request gets a number
The form asks the right questions for each kind of problem, and the customer gets a reference to track progress instead of chasing you on WhatsApp.
Your team sees what is late
Requests are assigned with a priority and a response target. The help desk shows what is overdue, and a request can become a job, a refund or a fault report without retyping.
Proof
Where we've built this
Every build below contains this system. Open any one to see how it works — the fastest way to judge whether we can do what you need.
Clearstory Homes
Property developer sales system and owner portal
See how it works →
Equator
EV charging network website
See how it works →
Traverse
Listed contractor corporate website
See how it works →
Lintel Design & Build
Renovation project system: quotes, variations and claims
See how it works →Often built alongside
Questions
Asked about help centre
The questions that come up when we scope this system. Anything else, ask us directly.
Do we need Zendesk?
Not to start. A built-in help desk suits most small and mid-size teams. If you already use Zendesk or Freshdesk, we connect your website to it instead.
Can customers chat instead?
Yes. A chat box can answer from your help articles and turn into a request when nobody is online. Many Malaysian customers prefer WhatsApp, so we often offer both.
Can it work in Bahasa Malaysia and Chinese?
Yes. Articles, forms and replies can be in every language your customers use.
What does it cost?
From RM 2,500 for a help centre with tracked requests, and from RM 3,500 with a staff help desk and response targets.
Need this in your project?
Tell us what you are building and we will show you the closest thing we have already made — then quote the real version.
Tell us what you need built
You get a fixed quote for your project, and a working prototype to click through before you pay.